Grievance Policy Template
A grievance policy sets out how employees can formally raise concerns and how you'll respond. A clear, fair process resolves issues early and demonstrates good practice.
What this grievance policy covers
- How to raise a grievance, informally and formally
- The grievance meeting and right to be accompanied
- How decisions are communicated
- The appeal process
- Timescales at each stage
When you need a grievance policy
- Giving staff a route to raise concerns
- Handling complaints consistently
- Meeting ACAS Code expectations
The legal framework
Understanding the law behind a grievance policy helps you use it well. Here is the key UK legislation that applies:
Frequently asked questions
What is the ACAS Code on grievances?
It sets the minimum fair process for handling grievances. Following it helps you resolve issues and defend against claims.
Can a grievance be raised after someone leaves?
Yes, in some cases. A modified procedure may apply where the employee has already left employment.
How Legal Lift helps
Answer a few plain-English questions and our AI generator produces a tailored grievance policy, ready to edit, download as PDF or Word, and e-sign with LegalSign. Every template is kept current with UK law, and our SRA-regulated solicitor partners are available if you'd like it reviewed.